Privacy Policy

Rich’s Heating & Air (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect the information you provide when visiting our website or interacting with our business online.

1. Information We Collect

We may collect the following types of information:

  • Personal Information (name, phone number, email address, address)

  • Service Details (information about requested HVAC services)

  • Communication Preferences (e.g., opt-in to text or email updates)

  • Device/Usage Data (IP address, browser type, pages visited, etc.)

2. How We Use Your Information

We use collected information to:

  • Provide and schedule HVAC services

  • Communicate appointment updates, service reminders, or promotional offers

  • Improve our website and customer experience

  • Respond to inquiries and provide customer support

3. Text Message Consent

By providing your phone number and opting in, you agree to receive text messages from Rich’s Heating & Air. Message and data rates may apply. You can opt out at any time by replying "STOP."

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited information with trusted service providers who help us operate our website or perform essential business functions — under confidentiality agreements.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You may:

  • Request access or correction of your personal information

  • Opt out of promotional emails or text messages

  • Request that we delete your data, subject to applicable legal obligations

7. Cookies & Tracking

Our website may use cookies to enhance user experience and analyze site traffic. You can disable cookies in your browser settings.

8. External Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this policy from time to time. Updates will be posted to this page with the revised effective date.

10. Contact Us

If you have questions about this policy or how we handle your data, please contact us:
📞 (910-285-5522)

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.